What kind of information do we collect?
We may collect information, such as Your name and email address, that You provide us with (via email or by other means) to obtain customer support services or for other purposes of communication that You initiate.
We may also collect information that does not identify You, as listed below.
Information collected automatically
Device information: may include information specific to Your mobile device (e.g., OS Version, hardware model, unique device identifier, mobile network information); information about Your logging in, use of features, functions, or notifications on the device. We also collect and use Your Apple Identifier for Advertising (IDFA) and Google Advertising ID (AAID) to recognize Your device and support advertising activities on our Services. These number values are not permanently tied to Your device and, depending on Your operating system, You can reset it through Your device settings.
Usage information: information about the use of the App, such as frequency of use, engagement with particular features, which sections of the App user visits and common use patterns.
Location: IP address, time zone, mobile service provider.
Cookies. A cookie is a small amount of data stored on Your device used as an anonymous unique identifier. Please note that cookies commonly do not contain personal information. This Service does not use these cookies explicitly.
UPON YOUR CONSENT, THE APP MAY ALSO HAVE ACCESS TO YOUR CAMERA AND/OR YOUR CAMERA ROLL. IF YOU DO NOT ALLOW THE ACCESS TO YOUR CAMERA AND/OR YOUR CAMERA ROLL YOU WILL NOT BE ABLE TO USE THE APP.
WE DO NOT HAVE ACCESS TO AND DO NOT SHARE ANY MATERIAL, INCLUDING ELECTRONIC DOCUMENTS OR IMAGES, THAT YOU CREATE THROUGH THE CAMERA ACCESS, UPLOAD OR IMPORT TO THE SERVICE IN CONNECTION WITH YOUR USE OF THE APP. YOU CAN DELETE FILES YOU HAVE STORED IN THE APP BY USING THE AVAILABLE DELETION FUNCTIONS.
What do we collect this information for?
enhancing Your user experience on our Application by operating, maintaining, and providing You with all of the content and features of the Service;
managing Your account and providing You with customer support. We may use Your information to respond to Your requests for technical support, Service information or to any other communication You initiate (“customer support purposes”);
performing research and analysis about Your use of, or interest in, our products, services or content, or products, services or content offered by others (“analytics purposes”);
communicating with You via email, push notifications, reminders and/or through other digital methods about products or services that may be of interest to You either from us or other third parties. You can opt out of receiving push notifications by changing the settings on Your device;
detecting and resolving any fraud or other illegal or undesirable user behavior;
taking legally required actions.
With whom and what do we share this information for and how may we disclose it
We may share Your information with third parties that perform certain services on our behalf, such as our authorized service providers or analytics providers. In general, the third-party providers engaged by us will only collect, use and disclose Your information to the extent necessary to allow them to perform the services they provide to us, e.g. facilitating our Service and analyzing how our Service is used. Please note that they are obligated not to disclose or use the information for any other purpose.
You can learn more about service providers with whom we may share Your information as described above hereunder, along with links to such service providers privacy policies, which we recommend You to read:
We use Amazon Web Services (“AWS”), which is a hosting and backend service provided by Amazon, for personal data hosting and enabling our Application to operate and be distributed to its users.
Amazon Pinpoint is AWS’s Digital User Engagement Service that provides tools, which enable App audience management and segmentation, A/B testing and helps us understand user behavior.
In order to receive App analytics mentioned above we share the following data with Amazon PinPoint:
We use AppsFlyer for analytics purposes, specifically for research and analysis of users interaction with the Application.
Appsflyer helps us to understand, in particular, how users find our App (for example, which advertiser served an ad that led You to our App in AppStore or GooglePlay). Appsflyer also provides us with different analytics tools that enable us to research and analyze Your use of the Service.
In order to receive these services from Appsflyer, we share such data as:
device type and model, CPU, system language, memory, OS version, Wi-Fi status, time stamp and zone, device motion parameters and carrier (“Technical Information”);
IP address (which may also provide general location information), User agent, IDFA (Apple identifier for advertisers), Android ID (in Android devices), Google Advertiser ID and other similar unique identifiers (“Technical Identifiers”);
We use Amplitude for analytics and customer support purposes, specifically to understand how customers use our App.
As for analytics purposes, Amplitude helps us to understand, in particular, how users find our App (for example, which advertiser had delivered an ad that led You to our App in App store). Amplitude also provides us with different analytics tools that enable us to research and analyze Your use of the Service, which helps us to decide what Application features we should focus on.
As for customer support purposes, Amplitude helps us to respond to Your requests for technical support. For example, it enables us to track Your interaction with our App in order to detect particular technical issues with the App.
In order to receive these services from Amplitude, we share such data as:
Platform, device type (phone or tablet), device family, country, city, region, carrier, OS, time zone, language, IP Address, locale, referral source (“technical information”);
Your interaction with the App (i.e. taps on the particular screens) and age, gender, email, (“user related information”);
Unique identifiers (such as IDFA).
Amplitude is EU-US Privacy Shield certified, which you can verify and learn more about here: https://www.privacyshield.gov/participant?id=a2zt000000001XZAAY&status=Active.
Crashlytics is a monitoring service provided by Google, which help us to oversee infrastructure and Application performance, specifically we analyse Application crashes, reasons for such crashes and ways to avoid the crashes.
We use Facebook SDK to oversee the App installs and App launches. It also helps us to improve our Service by tracking performance of and customizing our ad campaigns.
We recommend that You read all the privacy policies indicated above so You can understand the manner in which Your information will be handled by these providers.
However, certain third-party service providers, such as payment gateways and other payment transaction processors, have their own privacy policies with respect to the information we are required to provide to them for Your purchase-related transactions. For these providers, we recommend that You read their privacy policies so You can understand the manner in which Your information will be handled by these providers. For example, Apple and Google may be two such third-party companies that provide payments and they can be contacted through their websites: https://www.apple.com and https://play.google.com.
Law enforcement agencies and other public authorities
Third parties as part of a merger or acquisition
As we develop our business, we may buy or sell assets or business offerings. Information on customers is generally one of the transferred business assets in these types of transactions. We may also share such information with any affiliated entity (e.g. parent company or subsidiary) and may transfer such information in the course of a corporate transaction, such as the sale of our business, a divestiture, merger, consolidation, or asset sale, or in the unlikely event of bankruptcy.
International Data Transfers
Please note that our business is global, so when You provide Your information through our Service, the information may be sent to servers located in different countries around the world.
If You reside in the European Economic Area, please note that we take all adequate security measures to provide suitable safeguards due to data transfer to third countries. Our sub-processors located in such countries are also bound by respective data transfer agreements between them and us to provide all available legal security measures in regard to data privacy. Should You have questions concerning data transfer to third countries please contact us at firstname.lastname@example.org. Subject to applicable law, we may charge for this service and will respond to reasonable requests as soon as practicable, and in any event, within the time limits prescribed by law.
HOW YOU CAN ACCESS INFORMATION THAT YOU PROVIDED US WITH
If You would like to update, correct, receive or erase any information that You have provided to us in the course of customer support services or through other communication initiated by You, please contact us via email to email@example.com.
HOW YOU CAN STOP AUTOMATED COLLECTION OF YOUR INFORMATION
You can stop all collection of information by the Application by uninstalling the Application from Your mobile device. You may use the standard uninstall processes as may be available as part of Your mobile device or via the Application marketplace or network.
How We Secure Your Information
Security is our highest priority. Our App has been designed with Your security and privacy in mind.
We protect the security of Your information by using encryption protocols and software;
We aggregate all Your information;
We maintain physical, electronic and procedural safeguards in connection with the collection, storage and disclosure of Your information;
We employ Your information systematic backups, which are intended to reduce the risk from disk crashes and errors, such as accidental information deletion.
While we cannot ensure or guarantee that loss, misuse or alteration of information will never occur, we make all reasonable efforts to prevent it. However, You should bear in mind that submission of information over the Internet is never entirely secure.
Please note that we do not collect and we are not responsible for the collection or security of Your payment details.
Last updated February 3, 2020